Help Desk Specialist in Maryland

FC Tax and Accounting Inc is looking for an enthusiastic and customer-focused Help Desk Specialist to join our team. In this role, you will be the first point of contact for our employees and clients, providing exceptional technical support and assistance. Your primary responsibility will be to troubleshoot and resolve IT-related issues, ensuring that our operations run smoothly and efficiently. As a Help Desk Specialist, you will be instrumental in maintaining the integrity and availability of our technology systems. You will have the chance to work in a collaborative environment, focusing on both individual and team success while gaining valuable experience in a professional setting. We value communication, professionalism, and a strong commitment to service excellence. If you have a passion for technology and enjoy helping others, we want to hear from you!

Responsibilities

• Serve as the first point of contact for technical support inquiries via phone,...

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. 

Roles and Responsibilities:

• Windows Server 2019 support
• Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
• This Desktop Support Specialist will handle level 1 & 2 tickets
• Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
• Keeping systems updated with patches from SCCM
• Hardware support (desktop and laptops; printers; scanners)
• Meeting and conference support
• Active Directory account management
• Email account management
• IT policy support and implementation
• IT Security –...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is looking for an experienced Help Desk Specialist to support the Naval Ordnance Safety and Security Activity (NOSSA). The Help Desk Specialist will be responsible for supporting a classified DoD environment to include:

• Provide support as the NRWS Account Administrator by managing all new account requests  and removal of unauthorized accounts. general permission modifications to resources (roles), account updates, etc.
• Perform general Help Desk Support to the organizations users to include onsite support  of NMCI assets such as computers, printers, peripherals and end user software troubleshooting.
• Ensure the...