Full-time
Bilingual Call Center Workforce Management (Spanish)
USA Clinics Group
Northbrook, illinois
This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.
Primary Responsibilities:
- Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
- Data Management: Source and mine data to support strategic continuous improvement initiatives.
- Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
- Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.
Requirements
- Must be fluent in English and Spanish.
- Attention to Detail: Ability to meticulously review and assess call...