Call Center Manager (In-House)
United Placement Group
Bradenton, florida
We are seeking a Call Center Manager to join our dynamic team! In this role, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. Your leadership will be crucial in driving our customer service excellence and achieving our organizational goals by fostering a supportive and innovative work environment.
Primary Responsibilities and Duties:
- Staff Management: Hire, train, and supervise call center representatives to ensure high performance and customer satisfaction.
- Performance Monitoring: Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
- Goal Development: Collaborate with management to set daily operational goals that align with company objectives.
- Coaching and...