Call Center Manager - In House Local Position in Florida

Become part of a dynamic and collaborative team where your proficiency in remote call center management will be instrumental in crafting a successful future. At UFR, we are committed to delivering outstanding customer service while cultivating a supportive and innovative workplace. If you are a motivated Call Center Manager with a sharp ability to recognize top remote talent and a dedication to enhancing organizational excellence, we encourage you to submit your application today!

Primary Responsibilities and Duties:

• Hiring, Training, Coaching, and Leading: Recruit, onboard, train, and mentor call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be resolved...