SaaS Customer Success Lead
Birch River
Scottsdale, arizona
As a Customer Success Lead, you’ll be the driving force behind turning Sydnee trial users into raving fans and long-term subscribers.
Sydnee is a client portal SAAS service owned by Birch River. We have recently found PMF with our small outbound efforts over the past year as we developed it. We're now looking to invest into the platform starting with a passionate success manager wanting to help us build.
You'll manage the customer journey from onboarding to renewal, with a focus on demonstrating the value of Sydnee, providing light sales support, and ensuring clients achieve their goals.
A sharp product sense is important — someone who can anticipate client needs, identify gaps, and communicate insights that improve the product experience.
We are looking for someone who is not only excited to implement these systems but also passionate about helping build them. This role offers significant freedom to innovate, and we’re seeking a...